How we enforce our rules

1Reporting something

You can report from the item itself:

Pick the reason that fits best and add any details that help. The person you report is never told who reported them. You can also block or mute someone at any time, with or without reporting.

2Who reviews reports

A person reviews every report. Palster doesn’t use automated systems to remove content or suspend accounts. Reports about the same thing are grouped together, so reviewers see everything people have said about it.

Things reported by more people, and the newest reports, come first in the queue. Reports about children, threats of violence and intimate images shared without consent are taken out of turn and dealt with first.

We judge content against the standards that applied when it was posted, and keep a copy of anything we remove so it can be put back if a decision is reversed.

3What we can do

• Leave it up if it doesn’t break our rules.
• Remove it: a post, comment, Scene, message or page review.
• Suspend the account for 7 days, 30 days, or until we lift it. For a space, listing or other item we can’t remove on its own, we suspend the account responsible.
• Close it permanently for the most serious harm, such as child exploitation.

Every decision names one of our rules: harassment or bullying; hate; violence or threats; sexual content; suicide or self-harm; spam or scams; pretending to be someone else; sharing someone’s private information; illegal goods or activity; harmful false information; or another concern, which we always describe in a sentence. The rules are explained in our Community Standards.

Spaces and pages

The people who run a space can hide posts and replies in it and remove members; a page’s team can ban people from the page. Those are their decisions about their own community. They don’t affect your account elsewhere on Palster, and you can still report a space or page to us.

4Telling you why

We never quietly bury content or accounts. When we act, the person affected gets a notice in Palster, a statement of reasons, that says:

• which rule it broke, in plain words, and why;
• what we did, and when;
• for a suspension, when it ends; and
• how to appeal, and until when.

If a page’s content is removed, the page’s owner and admins are told too. The person who reported it is also told the outcome (that it stayed up, was removed, or that we acted on the account), without being told who it was or anything private.

5While an account is suspended

A suspended member can still sign in. They’ll see the notice, can appeal, and can download their data, but can’t post, comment, react or message until the suspension ends or is lifted. Push notifications to their devices stop.

6Appeals

• Open the notice (from your notifications, or the screen you see while suspended) and choose Appeal. Tell us why you think we got it wrong.
• You can appeal each decision once, within six months. Only the person a decision is about can appeal it.
• A person reads every appeal and either reverses the decision, putting your content back or lifting the suspension, or upholds it and tells you why.

If we make a mistake, we can undo a decision within five minutes of making it; the notices are withdrawn and the reports reopen as if nothing happened.

7Requests from authorities

We give information about a member to the police or other authorities only when the law requires it, in response to valid legal process (such as a subpoena, court order or search warrant from a court with authority over us), or in an emergency involving a risk of death or serious injury. We review each request, push back on requests that are too broad, and tell the member before disclosing unless the law forbids it or it would put someone at risk.

Authorities can send requests to [email protected] from an official address, or by post to Grant Networks, LLC, Attn: Legal, 24A Trolley Square, Wilmington, DE 19806, United States. Requests to take down content for breaking local law are reviewed against that law and our standards.

We report child sexual exploitation to the US National Center for Missing & Exploited Children, as US law requires.

8Our numbers

We will publish, at least once a year, how many reports we received under each rule, what we did about them, how many decisions were appealed and how many were reversed, and how many requests we had from authorities. The first report will cover Palster’s launch year, 2026.