Terms of Service

1This agreement

These Terms of Service (“Terms”) are an agreement between you and Grant Networks, LLC (“Palster”, “we”, “us”), 24A Trolley Square, Wilmington, DE 19806, United States. They cover palster.com, the Palster app you can install from the browser, and every feature in them (together, the “Service”).

By creating an account or using the Service, you agree to these Terms and to the policies they refer to: the Community Standards, the Privacy Policy (which explains how we handle your information but is not part of this contract), the Cookie Policy, AI at Palster and the Copyright and Trademark Policy. If you don’t agree, please don’t use Palster.

If you use Palster for a business or organisation, for example by running a page, you agree to these Terms for that organisation too, and confirm you have the authority to do so.

2Who can use Palster

• You must be at least 13 years old. If the law where you live sets a higher age for using a service like Palster without a parent’s consent, you must be at least that age, or have that consent.
• You can’t use Palster if you’ve been barred from it before, or if the law forbids you from using it (for example, if you are on a sanctions list that prevents us from serving you).
• A personal account is for one real person. Don’t share it, sell it, or let anyone else use it. You may create pages for organisations you represent; pages are run from your own account.

3Your account

• Give accurate information when you sign up, and keep your email address up to date: it is how we send codes, password resets and security notices.
• You’re responsible for what happens on your account. Use a strong password you don’t use anywhere else, or a passkey, and consider turning on two-step sign-in. If you think someone else has access, change your password straight away (this signs out every device) and tell us.
• Your name and handle must not impersonate anyone, mislead people about who you are, or include a check mark or anything that looks like a badge. Changing your name, photo or handle can briefly pause a Palster Plus stamp.
• You can change your handle in Settings once every 30 days. For 14 days your old handle is kept for you alone and you can take it back; after that anyone can take it, and links to it stop reaching you once someone does.
• We may reclaim a handle that is inactive, misleading, or infringes someone’s rights.
• Some handles are kept for well-known people, brands and organisations, and for Palster itself, together with handles that read like them (with extra underscores, numbers, or words like “real” or “official”). Nobody can sign up as one. If one belongs to you, claim it from Contact (the form says what we need to check it’s you); once you’ve shown it’s you, we can give it to your account.

4Your content

You own what you share

Posts, comments, photos, videos, voice notes, messages, Scenes, listings, reviews and everything else you put on Palster (“your content”) belong to you, or to whoever you got the rights from.

The permission you give us

So that Palster can work, you give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, adapt (for example, resize a photo or make a thumbnail), transmit and display your content, only to operate, protect and improve the Service and only to the audience you choose. For a public post, that includes showing a short preview when someone shares its link outside Palster, unless you turn link previews off or lock your profile.

This licence ends when you delete the content or your account, except where:

• others have reshared or quoted it, and it remains part of their content;
• we must keep it for a legal reason or to deal with a report, dispute or appeal; or
• it remains for a short time in copies kept to protect against data loss.

What we don’t do with it

• We don’t sell your content or your information.
• We don’t use your content to train AI models, and we don’t let anyone else do so through Palster.
• We don’t show your content to people outside the audience you picked.

Your responsibilities

Only share content you have the right to share, and that follows our Community Standards and the law. If you post something realistic that was mostly made with AI, mark it “Made with AI” in the composer.

5What you agree not to do

• Break our Community Standards or the law, or help someone else do so.
• Create fake or duplicate accounts, buy or sell accounts, invites or handles, or game invite rewards.
• Collect information from Palster by automated means (scraping, crawling, bulk downloading) without our written permission, or use Palster’s content to train AI models.
• Use bots or scripts to post, message, react, follow or send pal requests.
• Interfere with Palster: overload it, probe or break its security (except as allowed in our security policy), spread malware, or get around a block, suspension or limit.
• Copy, sell or reverse-engineer the Service, except where the law gives you the right to.
• Access Palster in ways we haven’t made available, or use another member’s account.

6Rules and enforcement

We can remove content, or limit or suspend an account, if we reasonably believe it breaks these Terms, our Community Standards or the law, or to protect members, the public or Palster. A person reviews every report before we act.

When we act on your content or account, we send you a statement that names the rule, explains why, and says how long a suspension lasts. You can appeal for six months after a decision. While suspended you can still sign in to read the notice, appeal and download your data. The full process is on How we enforce our rules.

We may suspend an account without notice, or end it permanently, for serious or repeated breaches, such as child exploitation, credible threats of violence, fraud, or repeatedly infringing other people’s rights.

7Pages, spaces and circles

• Pages are run by their staff, who act from their own accounts. The page’s owner is responsible for what is done as the page and for who they give roles to. Every action taken as a page is recorded in the page’s activity.
• Spaces are run by their owners and staff, who set house rules, decide who joins, and can hide posts or remove members. House rules can add to our Community Standards, but never allow what they forbid.
• Circles are private groups of pals. Their posts are seen only by the circle’s members, but members can still report what breaks the rules.

8Palneum

• What it is. Palneum is a limited, personal licence to use paid features inside Palster, such as Palster Plus, paid spaces and tiers, and tips. It is not money, a deposit, a currency or an investment, and it has no value outside Palster.
• Buying it. Where available, you can buy Palneum in set amounts with a card through Stripe or, where it’s offered, with GCash through PayMongo. The price is shown before you pay (750 Palneum costs US$5). Your card or GCash details go to the payment company, never to us. We add Palneum to your balance only once the payment company confirms you’ve paid.
• Earning it. Members can earn Palneum through invites (see below), space earnings and tips. Earned and bought Palneum spend the same way.
• No cash-out. Palneum can’t be exchanged for money, withdrawn, sold or moved to another account except through features Palster offers (like a tip or a gift).
• No expiry. Palneum in your balance doesn’t expire while your account is open. It ends when your account is deleted or permanently closed for breaking these Terms.
• Refunds. Purchases are final, except where the law gives you a right to a refund. If something went wrong, such as a double charge or Palneum that never arrived, contact us and we’ll put it right.
• When paid features are off. We can switch paid features off for a time. Your balance and anything you’ve paid for are kept, and nothing is charged until they come back.
• Invite rewards. When someone you invite settles in (a profile photo, three posts or comments and five pals within 14 days), you and they may each receive 150 Palneum after a seven-day wait, up to 20 rewards a month. Rewards are paid for people who stay, never for sharing, posting or likes. We can refuse or take back a reward if it was earned through fake or duplicate accounts, or if the person leaves within 30 days.

9Palster Plus

• Palster Plus costs 750 Palneum every 30 days, paid from your balance. It adds a teal stamp beside your name, a profile accent colour, and uploads up to 500 MB. It never buys reach, priority or anything that is free for everyone else.
• It renews automatically from your balance. We remind you a day before. If your balance is short, we try again for three days (your stamp is paused meanwhile), then the plan ends.
• You can cancel at any time; you keep Plus until the end of the month you’ve paid for. A gifted month doesn’t renew.
• The teal stamp means the account pays for Plus. It does not mean we’ve verified who someone is.

10Paid spaces, tiers and tips

• Space owners can charge Palneum to join (once or monthly) and offer up to four monthly tiers that unlock abilities in the space. Prices are set by the owner and shown before you pay.
• Monthly payments renew every 30 days from your balance. If a renewal can’t be paid for three days, it ends: a tier is taken away, and for a monthly space you leave it. You can step down at any time and keep what you paid for until the month ends.
• Palster keeps 10% of every join and tier payment; the owner receives the rest at once. Tips go to the person you tip in full.
• Space owners are responsible for delivering what their tiers promise. If a space doesn’t, tell us.

11Buying and selling on Mart

• Mart lets members list items, make offers and agree an order. Prices are shown in real currency, and buyers and sellers pay each other directly, outside Palster, for example in person at a meetup.
• Palster is not the buyer or seller and is not a party to the sale. We don’t inspect items, hold payments, arrange shipping or guarantee that an item or a person is what they claim.
• Sellers must describe items honestly, have the right to sell them, follow the law (including tax and consumer law), and never list anything our Community Standards forbid.
• Meet in a busy public place, check the item before you pay, and never send money in advance to someone you don’t know. Report a listing or member that seems wrong.
• After a deal, each side can say whether it went as agreed and leave feedback. Feedback must be honest and about the deal. A seller’s ratings and completed sales are shown on their listings.
• Mart inquiries open in Palsenger with listing cards, editable quick questions and replies, offers and meetup plans. Opening an inquiry or choosing a quick reply does not send a message. A meetup plan is an arrangement between members, not a payment or a reservation.
• An unfinished listing is saved privately to your profile so you can continue on another device. It appears on Mart only when you publish it.
• A listing shows the town or area it’s in, never an exact address. A seller can hide a listing from their pals, and can renew a listing once a week.

Optional listing promotions

Listing and weekly renewal stay free. Where enough nearby buyers are available, you can reserve purchased Palneum for a Mart promotion. Earned credits cannot pay for promotions; other wallet spending uses purchased credits first. The confirmation names the person whose wallet pays, including when an owner or admin promotes a page’s listing.

Feature costs 3 Palneum per valid promoted visit, with total budgets of 75, 150 or 300 Palneum for 24 hours, 3 days or 7 days. Daily caps are 75, 60 or 45 Palneum respectively, resetting at midnight UTC. A valid visit follows an intentional ad click and a loaded listing visible for two seconds. The same buyer can be charged only once per listing in seven days; organic opens, the seller, page staff, seeded accounts and identified test accounts do not count.

Bump reserves 15 Palneum for up to 24 hours. It is charged only if 250 distinct eligible buyers see at least half of the promoted tile for at least one second while the page is visible. Otherwise the full reservation returns. Bump is available once per listing per 24 hours. A listing can have only one promotion running.

Promotions use shared placements labelled Ad in relevant Mart recommendations and best-match results. They do not change explicit newest, price or distance sorting. No sale, response or Feature visit count is guaranteed. You can stop a promotion; unused credits return automatically when it ends, the listing becomes unavailable, or spending permission is lost. A refund or chargeback on a top-up also stops outstanding promotions before reversing credits. Returned credits are Palneum in your wallet, not a cash refund. Promotions never renew or top up automatically.

12AI features

Some features use AI or machine translation, such as Write with help in Palsenger, See translation, and AI Pals. AI can be wrong, out of date or inappropriate. Check what it gives you before you rely on it or send it; what you post or send is your responsibility. AI Pals are AI characters, not people, and their answers aren’t professional advice. See AI at Palster.

13Other people’s content and services

Palster shows content from members we don’t check in advance, and links to other websites. We’re not responsible for them. Some features rely on other services: GIFs come from Klipy, YouTube links play YouTube’s player, and maps come from OpenStreetMap. Their own terms may apply when you use them.

14Palster’s own rights

The Service, including its software, design, names and logos, belongs to Grant Networks, LLC or its licensors. Palster, Palsenger, Palneum, Pulse and Campfire are our trademarks; don’t use them in a way that suggests we endorse you. If you send us ideas or feedback, we may use them without owing you anything.

15Changes to Palster and to these Terms

Palster changes as we build it: features may be added, changed or removed. We’ll give notice before removing a paid feature you’re using, and we won’t take away what you’ve already paid for without a pro-rated credit.

We may update these Terms. For a change that matters, we’ll tell you in Palster at least 14 days before it takes effect, unless it’s needed sooner for legal or safety reasons. If you keep using Palster after a change takes effect, the new Terms apply. If you don’t agree, you can delete your account.

16Ending this agreement

You can stop using Palster at any time, and delete your account from Settings → Your data → Delete account. Your account disappears at once and is erased after 30 days; until then you can change your mind. Unused Palneum is lost when the account is erased.

We can end this agreement or suspend your access as described in section 6, or if we stop offering the Service (we’d give you reasonable notice first). Sections 4 (what continues after deletion), 8 (no cash value), and 17 to 21 survive the end of this agreement.

17Disclaimers

We work hard to keep Palster running well and safely, but we provide it “as is” and “as available”. To the extent the law allows, we make no promises beyond those in these Terms, including about Palster being uninterrupted or error-free, or about content, members, pages, spaces or Mart items. Nothing here affects rights you have as a consumer that the law says can’t be excluded.

18Limits on liability

To the extent the law allows, Palster won’t be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from these Terms or the Service, or for the conduct of members or other services. Our total liability for any claim is limited to the greater of US$100 or what you paid us in the 12 months before the claim.

These limits don’t apply to liability that can’t be limited by law, such as for fraud, or for death or personal injury caused by our negligence.

19If someone claims against us because of you

If you use Palster for a business, or where the law otherwise allows, you agree to cover our reasonable costs if someone makes a claim against us because of your content, your Mart sales, or your breach of these Terms.

20Disputes

Talk to us first

Most problems can be fixed quickly. Before starting a legal claim, write to [email protected] with your name, account and what you’d like us to do, and give us 60 days to try to resolve it.

If you live in the United States

Any dispute between you and Palster that isn’t resolved will be decided by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either of us may bring an individual claim in small claims court, or ask a court to stop infringement of intellectual property. Claims must be brought individually, not as a class or representative action. You can opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms.

If you live elsewhere

You can bring a claim in the courts where you live, and you keep the protection of the mandatory consumer laws of your country.

Governing law

These Terms are governed by the laws of the State of Delaware, United States, and US federal law, except where the law of your country says its own consumer law must apply.

21General

• These Terms, with the policies they refer to, are the whole agreement between you and Palster about the Service.
• If part of these Terms can’t be enforced, the rest still applies. If we don’t enforce a part straight away, we haven’t given up the right to.
• You can’t transfer this agreement to anyone else. We may transfer it as part of a merger, sale or reorganisation, and will tell you if we do.
• If a translation of these Terms differs from the English version, the English version applies.

22Contact

Questions about these Terms: use the contact form or email [email protected]. Post: Grant Networks, LLC, 24A Trolley Square, Wilmington, DE 19806, United States.